Boku Reviews

My daughter's phone got hit for £77 worth of charges. We don’t even have a PlayStation account, so it’s clearly not us. Boku claims the cash will be refunded through PayPal, but I’m not buying it. I’ve reported this to Action Fraud and O2 (there was a spending limit set, but it seems that doesn’t apply to mobile transactions!). Total scam of a company.

THIS COMPANY IS STEALING MONEY FROM KIDS THROUGH THEIR MOBILE ACCOUNTS LINKED TO PARENT ACCOUNTS. THEY REALLY NEED TO BE SHUT DOWN, NO DOUBT ABOUT IT!

These folks are a total scam. I've got four mobile numbers, and somehow they managed to charge all of 'em. The total adds up to £500! Even my primary number got hit without any clue as to why. 3 Mobile UK doesn't seem to give a hoot about it. They just keep telling me to reach out to Boku for a refund. I've reported them to Action Fraud UK. I shot an email to Boku with my case number asking for my cash back. Now I'm just waiting for their response. Honestly, I can't even explain how to steer clear of this mess, 'cause I’m still baffled myself. Keep an eye on your phone bill and bank account every single day!!!!

To the folks behind this site, you’re all a bunch of jerks. I genuinely hope your lives are filled with misery. You’re nothing but thieves and frauds. Seriously, go screw yourselves! If you attempt to take any more cash from me, I won’t hesitate to involve the authorities. Just a bunch of utter jerks.

I reached out via email to this company and I'm eagerly awaiting their reply. If things don’t get sorted out, I’ll be going to the police and possibly court. It feels really unsafe and downright PREDATORY. As I write this, an additional £78.95 has already been added to my mobile bill. This is just outrageous; this company needs to be shut down and made to answer for their irresponsibility.

I’d rather give no stars at all! Just checked my phone bill and noticed I've been hit with over £10 in charges for two months on my EE bill! I went to the BOKU site and logged in with my mobile number, only to find out my account hasn’t been used for any purchases! I’ve never placed a bet, so I’m baffled as to how you got my mobile number. It’s downright criminal, and I’m gearing up to file complaints with both BOKU and my phone provider for letting this happen! It’s absolutely outrageous how these scam companies can just take your money! Unbelievable! It’s criminal.

This company is completely unacceptable. They took £150 from my phone account without my knowledge, and I feel scammed by these fraudsters. I've never interacted with boku, so how can they just charge me? When I brought up the problem, there was no hope for a refund either. This business needs to be looked into and shut down.

They totally ripped off my son for almost £50. This business should be put out of operation immediately!

Seriously, how does Boku get away with letting folks get scammed? My daughter’s been hit with 6 messages in just the last day about purchases on a Sony PSN. So far, we’re looking at a total of £75. I thought it was a scam at first, so I told her to block that number. But I just checked my bill, and guess what? It’s on there! We don’t even have a PSN! How can they let people buy stuff without notifying the actual owner of the number? I’m definitely reporting this to Action Fraud. It’s a scandal!

I got hit with a charge of 125£ without realizing it. What a disgrace! I've been trying to reach out to their customer support, but no luck at all! Total scammers! Just give me my money back!

I got caught up in a scam and reached out twice for assistance, but they were totally unhelpful. Customer service is terrible; they didn’t even seem interested in helping! Seriously, steer clear of anything related to them! They prioritize money over customer care, and their security checks are lacking. It's so easy for anyone to pull off scams with this company, just so you know.

This is just crazy, over $200 in charges and I just discovered it now, like seriously, this is insane. I want a refund. You guys are scammers.

I noticed a charge of £34.99 on my phone bill that I never agreed to! This is totally unacceptable!

This company is just the worst! They let a minor rack up charges, and when Sony gave me my money back, BOKU just took it and refused to recognize the refund from Sony. They claimed any refund would take 1-2 months. Total frauds! They even had the nerve to call O2 liars 😳. I'm definitely reporting them to trading standards and spreading the word on all social media to warn folks to steer clear! Seriously, don’t go near them! I'm still waiting on my refund of almost £300!

What a nightmare! I got hit with a $109 charge that I didn’t authorize, and my cell phone provider is letting this company team up with them to add charges to my bill. This is just wrong. You suggest I reach out to Microsoft for a refund, but they can’t locate any order. When I try logging in with my phone number, it tells me there are no orders, and of course, there’s no way to get in touch with anyone. Looking at all the other reviews, it’s clear this company should’ve been shut down ages ago for being nothing but a scam and stealing from folks.